ÉTÀ | Privacy Policy

Privacy Policy & Personal Data Notice

This notice is addressed to all our valued customers and/ or prospective customers and/or any person who browse use access visit our website: https://etaeta.co/ (“Website”). We, ETA HEALTH & BEAUTY SDN. BHD. (“Eta”, “we”, “us” or “our”) are committed to protecting your privacy.

In compliance with the Personal Data Protection Act 2010 and its regulations, this Notice will inform you of your rights with regards to your personal data that has been and/ or will be, collected and processed by us.

This Notice will explain:

What personal information we collect
How we collect and use the personal information
Who we share the personal information with
Your rights to amend personal data
Who you may contact

There may be links in this Website that lead to other sites. This Privacy Policy & Personal Data Notice does not apply to any of these other sites. browsing and using this Website, you are agreeing to comply with and be bound by these This Privacy Policy and Personal Data Notice, if you do not agree with the same, you should cease using the Website.

WHAT PERSONAL INFORMATION WE COLLECT

When you subscribe to the Website either by joining our mailing list or purchasing a product or subscription, we will collect your personal information. In addition, the sources that we may obtain your data includes but not limited to purchase orders, registration forms, survey forms, online forms, agreements you have signed, name cards or any identity materials that you have distributed voluntarily; and business directory(ies) or listing(s) that you have subscribed to share your information, etc.

The personal information that you shall provide, and we may collect includes:

Name
E-mail address
Delivery address (for product delivery purposes)
Mailing address (for billing purposes)
Telephone number
Relevant company information (if applicable)
Gender and Date of Birth

It is important that you provide us with the complete personal information in the required fields on the Website to enjoy our products and services.

HOW WE COLLECT AND USE THE PERSONAL INFORMATION

The personal information collected will be used for one of more of the following purposes: –

to communicate with you;
to provide products and services to you;
to process and fulfil your purchases, contest entry, and/or refunds, including to share with any third party necessary e.g. the payment gateway provider, customer service, delivery provider etc;
to respond to your enquiries and complaints;
to keep you updated and informed about our products, services, offers/promotions and events and from our selected third-party partners which may be of interest;
to communicate with you from time to time by SMS, phone call, e-mail, fax, mail, social media and/or any other appropriate communication channel;
to process and analyse your personal preference either individually or collectively with other individuals;
to maintain and improve customer relationship;
to maintain and update internal record keeping and administrative purposes;
for registration for a user account with Eta;
for audit and risk management purposes (if any);
for detecting, investigating and preventing fraudulent, prohibited or illegal activities;
for meeting any applicable legal or regulatory requirements and making disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular or code applicable to Eta;
to enforce or defend Eta’s rights and your rights under, and to comply with, Eta’s obligations under the applicable laws, legislation and regulations; and/or
for other purposes required to operate and maintain Eta’s business and/or the Website.

WHO WE SHARE THE PERSONAL INFORMATION WITH

All payment data is stored via our payment gateway partner, RazerPay and/or PayPal and our delivery partners – their privacy policies may be found at their respective websites.

Your transaction data will be available to some extent in your account page after you have logged-in. You create this in acknowledgement of this privacy policy. You must protect your own password as Eta will not be liable for any unauthorised use of our website.

Generally, your data with us will be kept confidential. Eta does not and will not ever sell, rent or share your personal information, however, your data may be shared and/or disclosed to the following categories of third parties:

our associated, subsidiary, related companies of the Eta;
our business partners including online business affiliates, retailers, distributors, agents, online affiliation program service providers, merchant that provide, supply, distribute or deal in general with our services or products in connection with our business;
our auditors, business consultants, accountants, lawyers or other professional advisers and/or consultants as we deem necessary and appropriate;
our sub-contractors or third-party service or product providers as we deem necessary or appropriate, including third party business management or marketing companies or entities; and
any person to whom we are compelled to or required under law or in response to a local or state or federal authority, industry regulator, enforcement agency, statutory authority, court of laws, tribunal, arbitration centre, commission or council or association legally authorized by law.

Eta website automatically gather information about the use of the Website. This data is used to improve your experience and flow through the Website. This includes the use of cookies and other technologies.

YOUR RIGHTS TO AMEND PERSONAL DATA

You are entitled to request access to your personal data that is processed by us with reasonable notice. You may request the correction of your personal data that is held by us with reasonable notice. With respect to this, you may:

request correction and/ or update of your personal data that is inaccurate, incomplete or out-of-date; and
request retention of your personal data only as long as necessary for the fulfillment of the purposes stated in this Privacy Policy & Personal Data Notice.

You are entitled to limit our processing of your personal data by expressly withdrawing in full, your consent given previously, in each case, including for direct marketing purposes subject to any applicable legal restrictions, contractual conditions and within a reasonable time period.

Should you wish to have access to your personal information, you may find it under “My Account” when you login to your account on the Website.

WHO YOU MAY CONTACT

If you intend to make inquiries or complaints regarding your personal data, our policies, procedures in relation to processing your personal data, you may contact us at info@etaeta.co.

PRIVACY POLICY CHANGES

We reserve the right to change these Privacy Policy & Personal Data Notice at any time without notice to you by posting changes online. You are responsible to regularly review information posted on the Website to obtain timely notice of such changes. Your continue use of the Website after changes are posted constitutes your acceptance of the amended Privacy Policy & Personal Data Notice.

If you have any questions about this Privacy Policy & Personal Data Notice, please use the form on our contact us page.

About cookies

Using of the Website requires the use of cookies. Cookies shall mean small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.

WHY DO WE USE COOKIES?

We use on the Website for various purposes such as:

To remember your personal preferences and things like information you’ve entered on forms when you navigate to different pages in a single web browser session;
To help you use specific features like testing tracking links;
To facilitate the operation and functionality of the Website;
To improve your experience of our website and make navigating around them quicker and easier;
To allow us to enhance your user experience;
To allow us to understand what is useful or of interest to you;
To analyse how the Website is used and how best we can customize it;
To identify future prospects and personalize marketing and sales interactions with it; and
To facilitate the tailoring of online advertising to your interests.

WHAT TYPE OF COOKIES DO WE USE?

Cookies can either be session cookies or persistent cookies. A session cookie expires automatically when you close your browser. A persistent cookie will remain until it expires or you delete your cookies. Expiration dates are set in the cookies themselves; some may expire after a few minutes while others may expire after multiple years. Cookies placed by the website you are visiting are called first party cookies.

Strictly Necessary cookies are necessary for the Website to function and cannot be switched off in our systems. They are essential to enable you to navigate around the Website and use its features. If you remove or disable these cookies, we cannot guarantee that you will be able to use the Website.

We use the following types of cookies in the Website:

Strictly Necessary cookies

We use essential cookies to make the Website work. These cookies are strictly necessary to enable core functionality such as security, network management, your cookie preferences and accessibility. Without them you wouldn’t be able to use basic services. You may disable these by changing your browser settings, but this may affect how the Websites function.

Performance and functionality cookies

These cookies are used to enhance the performance and functionality of the Website but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the website as we would not be able to remember that you had logged in previously.

Marketing cookies

These account-based marketing cookies enable us to identify future prospects and personalize sales and marketing interactions with them.

Analytics and customization cookies

These cookies collect information that is used to help us understand how the Website is being used or how effective our marketing campaigns are, or to help us customize the Website for you.

We use cookies served by Google Analytics to collect limited data directly from end-user browsers to enable us to better understand your use of our website. Further information on how Google collects and uses this data can be found at: https://www.google.com/policies/privacy/partners/. You can opt-out of all Google supported analytics on the Website by visiting: https://tools.google.com/dlpage/gaoptout.

Social media cookies

These cookies are used when you share information using a social media sharing button or like button on our Website or you link your account or engage with our content on or through a social networking website such as Facebook, Instagram or Twitter. The social network will record that you have done this. These cookies may also include certain code that has been placed on the platform to help track conversions from ads, optimize ads based on collected data, build targeted audiences for future ads, and remarket to qualified users who have already taken certain action on the platform.

Third-party cookies

Some cookies that have been set on our website are not set on a first party basis by etaeta.co/. The Websites can be embedded with content from third parties to serve advertising. These third-party service providers may set their own cookies on your web browser. Third party service providers control many of the performance and functionality, advertising, marketing, and analytics cookies described above. We do not control the use of these third-party cookies as cookies can only be accessed by the third party that originally set them.

HOW CAN YOU MANAGE COOKIES?

Most browsers allow you to control cookies through their ‘settings’ preferences. However, if you limit the ability of the Websites to set cookies, you may worsen your overall user experience, since it will no longer be personalized to you. It may also stop you from saving customized settings like login information. Browser manufacturers provide help pages relating to cookie management in their products.

Wherever you’re located you may also set your browser to block cookies and similar technologies, but this action may block our strictly necessary cookies and prevent the Website from functioning properly, and you may not be able to fully utilize all of its features and services. You should also be aware that you may also lose some saved information (e.g. saved login details, site preferences) if you block cookies on your browser. Different browsers make different controls available to you. Disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser, you should visit your browser’s help menu for more information.

CHANGES TO OUR COOKIES POLICY

We may change our Cookies policy from time to time. Unless otherwise required by law, we will notify you before we make changes to this Cookies policy and give you an opportunity to review them before they go into effect. Then, if you continue to use the Website, you will be bound by the updated Cookies policy. If you do not want to agree to this or any updated Cookies policy, you should cease using the Website.

CONTACT US

If you intend to make inquiries or complaints regarding our Cookies policy, you may contact us at info@etaeta.co.

Cookies as at [*date].